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In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Sorry it happened to you , but ebay does not care about us sellers. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. For more information, see our Condition of returned items policy. 01-08-2020 If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. (MBG). Learn more about our signature confirmation requirements. That is assuming the item is truly Not as Described. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. He tried to re-tie it down with new straps and put in a request for a refund. Do not give a refund without getting the item back! eBay gives this MBG for Australian and International buyers, however . In this case you can: Refund the buyer and get the item back. See how to check the status of your return. Add a message to the buyer explaining why the refund wasn't full. This is obviously not how I shipped it out and was damaged in shipping. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. In the rare instance, this can happen. View cart for details. This doesnt happen often, but it has happened! Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Sellers accept the majority of the risk when choosing to sell here. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. One buyer in particular contacted me asking for a partial refund for an item that he received damaged. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. In this case, I just try to do damage control. You might be asking, "Do private sellers have to accept returns?" The answer is No. Offer a replacement item. I will fight for them to cover my packages. Be accurate in your listings, it will save you money and a headache in the long run! If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. What does the eBay Money Back Guarantee cover? If you havent received an item, we usually refund your money immediately via PayPal. Now of course, if a TRS abuses this protection (examples are in the FAQ of the link I posted above), then they will be removed from this benefit, so it is to the benefit of the TRS to be clear about why they are exercising the protection. If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. Select the percent you want to deduct from the refund amount. We all agreed to abide by eBays terms and polices as set forth in the User Agreement. Let the seller know how they can help resolve the problem. Too many of those and their returns ability will be hindered. That does not mean that you will automatically have to accept a return and refund their money if you get a request. Good luck! If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. Tip The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. Is there anything you can do? See our Partial refund guidelines for more details. Check out our FREE intro Workshop! If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. I gave alot of money for an item from ebay to a seller. Some returns may remain open for up to 35 business days. 114K subscribers in the Ebay community. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. How to deal with "Item not as described" returns that are not valid. When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. Purchase shipping insurance for your items Its well worth the money! Take great pictures! With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. Adding tracking details to your return helpsprotect against delays or issues in the refund process. See our page on. You are sure the item wa. Covers your purchase price plus original shipping on virtually all items. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). You accept returns in your policy, and the buyer changed their mind about a purchase. This is a good option for low-value items. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. The eBay Money Back Guarantee is not a product warranty. Offer customers 30 day refund policy because EBay is always going to side with customers. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. Take good photos with good lighting from every angle. Located in: Ciudad Autonoma de Buenos Aires, Argentina. In some cases, we may automatically accept a return request on your behalf. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. If you want the items back before refunding, I'd accept the return and send them a shipping label. What if an eBay buyer damaged an item and wants a refund? After contacting the seller, it's up to you whether you want eBay to step in. You can choose whether to accept returns if a buyer changes their mind about a purchase. So I take photographs of all of the items that I ship so I can use it as evidence that I packaged the item sufficiently. 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How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? You can't deduct the original shipping cost from any refund amount. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. Good luck and sorry you encountered this circumstance. If the buyer is responsible, choose your return address from the dropdown menu. Very unfair on seller and ebay part. How to issue a partial refund after the item is returned. When you start selling on Ebay, decide if you are willing to take returns at all. eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). This will definitely help any return request case that comes your way and a good habit to get into. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. Many buyers only make purchases from sellers that offer a returns policy. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. In most cases this is true. What Do You Do? ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. Its very, very important to take photographs for your records both using freight and Fedex and UPS. Even if you specify no returns accepted, under the eBay Money Back Guarantee, the buyer can still return an item if it doesnt match the listing description. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. It covers purchases paid with PayPal and most other electronic payment methods. Select your reason for the return and enter a comment about why you're returning it. Not to do partial returns You have 3 business days to respond to the request and resolve the buyer's issue. Select. "NOTICE: 3D glasses are all different and must have a compatible TV set to work. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. See Partial refund guidelines. If the item is returned used or damaged, you may qualify to issue a partial refund. eBay will always side with the buyer of a damaged item. - edited Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. There is a big reason for this. I also had a listing that was marked as parts only returned as defective? I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. I have been selling on eBay for 23 years and I do not accept returns and never have. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV but failed to mention that it really wasn't. Always, always be nice! Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. There's no way around losing an Item Not As Described case. Most sellers refund as soon as they get the item back. You can also find more information in our full article below. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. If the return request is for Item not as described, I get them to let me know why they think it is not as described. They do this to me ALL the time, some even state in the return "hey do you sell this (other size) because I'd like to exchange". If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Couldn't tell you if it helps but it doesn't hurt. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). The seller has 3 business days to get back to you. See the table below for guidance on issuing a partial refund. 01:47 PM. The unofficial eBay subreddit. Thats the great thing about implementing these tips. Refunds go back to your original payment method and are typically available within 3-5 business days. We have several policies built into our business model that protect us from having to return items. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. I know it won't make you feel better - but there is no way around getting stuck paying the shipping both ways for a Not As Described claim unless you are a top rated seller, regardless of the validity of the claim and what the buyer says in messages separate from the return request. 09:32 AM