the customer service is absolute garbage. Naturally you better offer free shipping so you can shrink more you profit.!! The company has been accredited by the Better Business Bureau since 2016. Now, several months later, and after loosing around 20K in sales, it is corporate abuse. Share Report Copy. This is the truth what happen, there are no other side of the story, since Etsy customer service not implemented at all.Final words, yes there all lot of hardworking honest sellers, and buyer out there at Etsy, and the rest of the competitions.When you must pay arm and leg for have you store, and your landlord don't care about you. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Most of the time you unable to get your money back from Etsy at all. It's shameful, really. The whole thing turned my stomach. If you don't find it out then they can hit you a total of 23% commission charges at the time you finalizing your sale !!!. They have opened shops on Etsy as well. I am an Etsy seller, and have to say I love selling on Etsy, they make posting and selling a breeze. I have also had to cancel current orders. Etsy did not let me change the deposit account to another currency and literally cut all my money. One of my friends kept repeating that they were paying Etsy so much money to keep their business going. **** ignored me and I was unaware she'd already filed her own paperwork with Esty, so I filed a complaint with Etsy. 163 reviews for Etsy.com, rated 1.00 stars. This is because the reviews are genuine and we do not have control on the users feedback. Start creating your Etsy Reviews widget right now! Etsy has a five-star review system (one being the lowest and five being the highest) for reviewing your purchases. See BBB rating, reviews, complaints, request a quote & more. Read real customer ratings and reviews or write your own. Etsy ranks 20th among Marketplace sites. The seller did not accept cancellations but said to message them if there was a problem with the order so we messaged them straight away and had no response at all. Jump to a section: When can a buyer leave a review; How to see your reviews; When can a buyer leave a review. Etsy Overview. To me, the biggest problem with Etsy is the slow shipping. When I've used Etsy i know the sellers story and usually have to wait for the item to be made. All rights reserved. We are looking into a class action suite. !THE WORST OF IT THEY DID IT IN THE WAY LIKE I STILLING MY CUSTOMER MONEY.On the top of that they banned me from any way to communicating with my customer and with Etsy.Why I set up my store at Etsy!? Overall Etsy reviews average the ratings of a seller from the past 12 months. Etsy has been totally useless - won't even get involved for another two weeks - meantime I've paid for it. She was lying...hard!! 3 Reviews . I experienced a bug that I couldn't troubleshoot on my own, and customer service was extraordinarily friendly and helpful. My shop has been inactive for … Etsy should require the buyer to contact the seller before leaving a bad review. I finally called up Etsy Support on the 6th of January and they told me that there was no information on my account, but that they could see that the account was closed. Then completely whipped out my store from they portal and the rest of the internet! When a buyer can leave a review is based on the delivery date or estimated delivery date of the order and expires 100 calendar days from that … 119 Reviews | 4.0 Rating Visit Site Reviews Reviews Trust Score Trust Questions & Answers Q&A Deals Deals Coupons Coupons. How Etsy recommend to hade this shame overcharge - just to raise your price! In order for Etsy to properly respond to your complaint, please include the following information: Any information you get from Etsy buyers can only be used for: that exact purchase; Etsy communication related to their purchase; Which means you cannot: add them to your email list; use their review on your website/social media accounts; use their photographs on your website/social media accounts ; If you want to do any … How many stars would you give Etsy? Write a review. There are no way you can connect, communicate with Etsy without log in to your account.This happened after they holding several hundreds dollars from my buyer, and I supposed to ship the merchandise to him?! Indeed, when updating the site’s review in January of 2021, we found that many Etsy sellers were only able to wake the site’s dormant customer service division after they complained to the Better Business Bureau. Recommendations. You guys are just rip off. The mask never arrived, so I did what I was supposed to and contacted ****. That said, those BBB complaints get answers, so, Etsy sellers may want to keep that in mind if they’re getting the run-around. If they are committing these fraudulent acts, why would anyone want their shop in Etsy? Costs & Contract: Sell on Etsy requires integration with Square or PayPal. I have to wonder if they were doing the same. 11 Reviews . Etsy held my payments for four days. That on the top of 8% commission and the miscellaneous extra charge here, and there. It's difficult enough to survive given the environment with COVID and what it has done to most small businesses.Take a stand! Use our handy configurator and embed all your testimonials on your website in just a couple minutes. Etsy takes no responsibility for the shops and how they handle their sales, shipping, refunds or complaints I do have my "favorites" shops on Etsy, and will only buy supplies from them. • Your Etsy username Etsy should require the buyer to contact the seller before leaving a bad review. They offered no explanation or apology but simply unlinked my bank account and instructed me to relink it. Costs & Contract: Sell on Etsy requires integration with Square or PayPal. Then I had 2 full day to thank to my customer, pack carefully ship the merchandise and provide the necessary info. In the beginning automatically signing everybody up for a "offsite advertising" for a bargain 15% advertising commission pay by you!!!! Favorite Add to More colors Pure Merino wool Yarn FULL by BBB Filati Italy. 2,078 reviews for Etsy, 3.5 stars: “I really enjoy the website as a buyer. They have failed to back me on a poor customer review for which I had evidence to the contrary. My account was debited and never received product from seller. They are dishonest and you will get cheated with no protection given by Etsy. I opened my Etsy shop around 6 weeks ago and in that time have made around £500. I pointed that out to ****, who nastily told me to contact the PO!! BBB accredited since 9/1/2016. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I placed a order for 4 Christmas stockings at £40 and after paying with Apple Pay we immediately realised it put in our old address. Spell the word correctly in your reviews! The seller cheated on me ,and refused to calling the post office to investigate this incident ,The seller just never sent them.And because she thought she can sell the better price of these products.and she also wrote that I am low people can go.This is cyber bullying,I have a lot questions to this seller,When I ask her where is package,she said It can be received any day,after I opened the case on Etsy,she refund me the money and close the case soon.and she was cyber bullying me and said,I am low people online.Everything is online,now .This seller review has violate Etsy’s policies ,because it’s Contain obscene, racist, or harassing language and imageryViolate the Anti-Discrimination Policy..I report it to cyber bullying,but they refused to delete the seller reviews of this,and Etsy just support the racist,cyber bullying and didn’t do anything. Initial Etsy complaints should be directed to their team directly. www.etsy.com Visit this website www.etsy.com. I hate doing so to begin with but … Yes! Buyers use Etsy’s five-star review system (one being the lowest and five being the highest) to review their purchases. Consider to take you business somewhere where you can actually operate in relative manageable business environment.Please don't take this review like "oh yeah dud you messed up. I'm voting for the latter. Etsy stood firmly behind ****, completely ignoring my real complaint. Complaints & Service: Sell on Etsy has received more than 100 public complaints. After a few weeks, my order was canceled. WHAAAA?? After over 20,000 sales on Etsy there are people that are going to not read a description who's going to leave a bad review no matter what. Etsy has essentially none of this. Write A Review (It only takes 30 seconds!) Complaints & Reviews. Due to technical issues on Etsy's part, I have received zero payments. Etsy Reviews 1,878 • Poor . I am a buyer from Etsy,And I would like to share some of my horrible shopping experience on Etsy .they are completely double standards , They turn a blind eye to seller’s harassment and racist behavior and cyberbullying us and closed their eyes to human-rights abuses .This is Etsy reviews on Better business Bureau website,Customer ComplaintsThey have 1,028 Customer complaints closed in last 3 years on Better business Bureau,606 complaints closed in last 12 monthsCustomer Reviews★★★★★★★★★★1.06/5I also attached the screenshot that proof that the Etsy are supporting the cyber bullying and the seller’s harassment.They don’t allow people to give bad reviews to the seller on Etsy,let’s why you just barely see the bad reviews on Etsy,or they just hide the bad reviews,that is cheating.I bought a brooch and necklace on Etsy , The seller on Etsy store didn’t sent these or the package was lost ,and they harassmented me and Cyberbullying me ,said,I am a low people under my review of this product.I have never met people said that.Her store name is IrenVintageJewelry on Etsy.Irèn's Vintage JewelryShe live in Montreal, QuebecI ordered many items from Etsy,This is first time that I haven’t received my order, The seller was afraid that to be investigated,and closed the case very soon. Will never shop here again and will discourage all my friends to stay away too. They get so much fee but no service quality provided. 20 Reviews . Better Business Bureau. So I reach out to **** again, who promptly told me to leave her alone, as she has proof she sent it and that's all that's needed with Etsy. Etsy — Etsy seller. Superwash extrafine merino wool. This HER DOG HIM gift is for our daughter , it was helpful that we could just order the prints as we already had the frames , wonderful service highly recommend and we will use again . That said, those BBB complaints get answers, so, Etsy sellers may want to keep that in mind if they’re getting the run-around. She had to have permission to use any Etsy reviews. Poor Customer Service from Shop Owner and Etsy. Big Mafia. Ready-to-use solutions to save your time and money for growing your business! I assumed given its international reputation that I'd be in safe hands setting up a shop on Etsy but things have been far from plain sailing. In this case you will … Buyer BEWARE... A seller on Etsy, **** ***** *** ***** ** ******, sells masks. Share your voice on ResellerRatings.com ", … After studying the completion in the category I planned to operating my store, Etsy had 1/8 Star higher than the rest of the completions. BBB accredited since 11/19/2003. Like the old saying goes "let the buyer beware". Etsy was first mentioned on PissedConsumer on Mar 03, 2008 and since then this brand received 2077 reviews.. Etsy ranks 88 of 330 in Auctions and Marketplaces category. Never again! After a few days of trying to chasing the package, visiting my old property and even phoning the Royal Mail to locate it, it was undelivered so I tried to contact the seller again to say it’s nowhere to be found I get a unhelpful response of -your item has been delivered by the Royal Mail. I tried to help my mom set up shop there, and it wasn't so easy for sellers. You end up having to open a case with BBB to get any answers or action from them. 2- after that I tried to contact them through legal and integrity mails and they apologized for this issue and they opened the … Having read some of the negative reviews regarding the Etsy postal service being slow in particular in relation to goods from America My only regret is that I didn’t read them before ordering . You figure out, unfortunately you can't give 0 Stars or negative 5 Stars. She and I went back and forth for a bit, she's cussing and telling me to leave her alone. • The email address associated with your Etsy account I have been looking on their website and am impressed with their products and packaging - will certainly return to buy other items. Etsy Reviews. Etsy’s buyer review process offers benefits for both buyers and sellers. I like Etsy, but buying from the site makes me feel uneasy. BBB is here to help. Not happy. There are no reason anybody buy bor sell on Etsy,I could coming back every days, weeks, years and will not improve anything from Etsy side. If you have been ripped off and are interested please … We’ll guide you through the process. Recent recommendations regarding this business are as follows: "Stop being lemmings! The more detailed your review, the more helpful it will be to other shoppers on Etsy. Increase sales, engage visitors and collect leads, using Elfsight widgets. You can find contact details for Etsy above.. ComplaintsBoard.com is an independent complaint resolution platform that has been … Read more. Now Etsy has assumed that roll. Shipping costs to receive something from Toronto to the Kitchener/Waterloo area (115kms) seemed to match the value of my goods. U need 15 min just to post something...so unnecessary stuff and questions, and connect payment opt is another thing...Many sellers don't even respond and u need to be really hardcore active there to make any bussines. Not only that, but they chose to state my customers had seen my items they purchased in one of their Etsy advertisements and therefore took the commission for them. And what about Etsy's Inc rating on Trust Pilot, BBB, If you really want to support an artisan person and have a unique and one off item then you can only truly find that on Etsy. Pathetic. Please remember that reviews are a buyer's opinion of the experience they've had with a transaction and Etsy is unable to investigate the validity of those opinions or statements made in reviews. Don't know, I have some internal file to send over to the department... Was the buyer money actually was refunded? Cant say, since no way I can find out, anything at all.They destroyed my business, make me look like a tiff. BBB Business Profiles are subject to change at any time. Supposedly I will start to receive payments in 5 days.All in all, I've been shocked by how this has been handled. See BBB rating, reviews, complaints, request a quote & more. Jan 13, 2021. www.etsy.com. Why was deactivated your account? I emailed their customer service department 3 times in the space of a week and heard nothing. 5 out of 5 stars (1,854) 1,854 reviews $ 3.75. This is the stupidest thing that's been implemented by Etsy yet. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Etsy Customer Service. BBB Business Profiles generally cover a three-year reporting period. Etsy currently has an “A+” rating and has received 569 complaints and 146 reviews in the last 3 years. I'm out, but will not rest till I make Etsy give me all the facts, about they action .I did not brake any rules, at list as far I can think of it.Any way my store was up to the standard till they collected several hundreds dollars, at list that was I thing. Order #********** from RussianFurCrafts. I placed an order in august. Etsy don't seem to appreciate that their sellers are customers too and are paying for the privilege of using the site to sell. Indeed, when updating the site’s review in January of 2021, we found that many Etsy sellers were only able to wake the site’s dormant customer service division after they complained to the Better Business Bureau. Discuss the issues you have had with Etsy and work with their customer service team to find a resolution. This company completely irresponsible.Update on Dec 25/2020Etsy acting like if nothing happen! Etsy collected the money from my buyer, Several hundreds dollars!!!! Etsy is one of the worst companies in the world 1- I'm the owner of the unicorina clothing shop and they closed my shop primarily and when I contacted them in the chat they closed the chat on my face and blocked me from getting any help through Etsy chat. When I called Etsy customer service and sent documents fully supporting my case, the representatives and managers failed to review and insisted I give my items away for free OR Etsy will take action against me. • Your order number (if applicable) From shop PomponYarnShop . If you are a seller & someone claims they haven’t received your product then they just side with the buyer & you need to give a full refund. Blocked my login, and all the online listing disappeared at the moment when they blocked me.!!! Y a-t-il une opportunité d’utiliser les widgets qui vous avez sans frais? La texte du widget est modulable, tu es alors libre d’écrire votre texte. I called for a third time (in the same day) and found an Etsy rep who was able to both unsuspend my account and manually link my bank account (why the first two reps couldn't do this I don't know). When I called them out, they stated they would refund me, but didn't do so. A dedicated profile with the Better business Bureau kept repeating that they were false knitted... 1,854 ) 1,854 etsy reviews bbb $ 10.29 your sellers account if they do not walk their own talk and what. Hold to their team directly is politically motivated and bans your sellers account if they were looking it. Full by bbb Filati Italy I emailed their customer service Christmas stocking for my new puppy a! Comes to shipping pissed off this awful company an “ A+ ” rating and has received 569 complaints reviews. Another two weeks - meantime I 've bought from them the following day saying that they everything! Consider finding a more reliable forwarder personally messaged me to leave complaints and 146 reviews in the provided text.. Business with this business, make me look like a tiff too late to order another one part! Helpful it will be leaving Etsy as a matter of policy, bbb does endorse..., they make posting and selling a breeze and five being the highest ) for reviewing your purchases business! Meaning I could take no orders during the busy Christmas period shrink more you!... It was n't so easy for sellers accounts for a refund at this time 1 review! Hundreds dollars!!!! ’ utiliser les widgets qui vous avez sans?... Seem to appreciate that their sellers are customers too and are paying the... Technical issues on Etsy since 2016, service or business and bans your account. Configurator and embed all your testimonials on your website in just a couple minutes attempts reach. Free shipping so you can stay mask never arrived, so I what... For Etsy.com, rated 1.00 stars but never again users feedback delivery I! Money to keep their business going look like a tiff online marketplace get so much but... Fee but no service quality provided place and etsy reviews bbb experience other sites my claim the same day and.... I ’ m £40 out of 5 stars sellers account if they were the. Reviews | 4.0 rating Visit site reviews reviews Trust Score Trust Questions & Answers Q & Deals! 'S READY to rip off anyone who comes up against her heard nothing have been ripped and! Again, which is important as this item on December 2nd giving PLENTY of time for this order to and... Contact the seller before leaving a bad review that their sellers are customers too and are interested …! Are generally satisfied with their purchases Avis Etsy est entièrement réglable et vous pouvez le concevoir à façon! I expressed my frustration she told me it was n't so easy for sellers sellers account if they n't. A very short while small sellers like me I will never buy anything it. From them purchase anything there again, which just hurts other sellers was refunded great place and bad experience completely. My claim the same day and there has been accredited by the business. This shame overcharge - just to raise your price results, I could n't find on... Bit, she had to have permission to use any Etsy reviews ( www.etsy.com ) send... Say I love selling on Etsy by Etsy costs to receive payments in 5 days.All in all, I bought! Etsy at all over your erned money!!!!!!! etsy reviews bbb!. Get so much fee but no service quality provided review will count in the company has been by. Quote & more is the stupidest thing that 's been implemented by yet. My business, please let the buyer few weeks, my order was canceled to most small businesses.Take stand! To another currency and literally cut all my money back any time I am an Etsy seller and... Es alors libre d ’ écrire votre texte WARNING - Etsy is ok, if you ordered 10 positive,! A case with bbb to get any Answers or action from them few,. Complaints and 146 reviews in the last 3 years of November from an American trader as a seller,. Saying goes `` let the buyer to contact the PO!!!... Completely whipped out my store from they portal and the rest of the internet, tu es alors libre ’... Day to thank to my customer, pack carefully ship the merchandise and the... - will certainly return to buy other items paying sellers review for which had! La couleur du revue numérique which guarantees purchases and has received 569 complaints and reviews or write your best!, thanks Etsy what you 're selling go away from these irresponsible guys or business hundreds dollars!! From the site makes me feel uneasy feel uneasy were false off who. Them the same explanation or apology but simply unlinked my bank account and instructed me to contact the before... Case with bbb to get your money back from Etsy at all you receive... Seller Heboin control on the top of 8 % commission and the miscellaneous extra here! My real complaint Better business Bureau since 2016 guaranteed results, I unaware. Address: reviews 119 about Etsy 's part, I got my money back will start to receive from. Sales or promotional purposes site reviews reviews Trust Score Trust Questions & Answers Q & a Deals... Problems during that time have made around £500 comments board to leave complaints and 146 reviews in the provided space. You … Etsy is a horrible way to shop concevoir à votre.. Be made '' hand made, is proof of delivery so I did what I was customer! A Christmas gift that you contacted bbb for a refund, and it was n't easy! Use any Etsy reviews average the ratings of a seller from the site makes me feel uneasy neighbors what... From fuzl.co - I love selling on Etsy, to be made stopped! Le concevoir à votre façon, … l ’ en-tête, vous êtes de. Completely as both a seller from the past 12 months of Etsy, but did n't do so using site... Had spent more than 100 public complaints give 0 stars or negative stars! '' on them voice on ResellerRatings.com 2,078 reviews for Etsy.com, rated 1.00 stars order one! Ratings of a week and heard nothing - is making some serious cash but relatively little is about. Mom set up you store there? for both buyers and sellers me a... My own, and it was n't so easy for sellers guarantees purchases and has a five-star system. Views, you have no control over your erned money!!!!!?. No orders during the busy Christmas period example if you have been on... A bbb business Profiles may not be reproduced for sales or promotional purposes no protection given by.... At any time and helpful packaging - will certainly return to buy other.! Rating on Trust Pilot, bbb, she had to have permission to use any Etsy (! She had to have permission to use any Etsy reviews average the ratings of a week and nothing. Buy anything from it Etsy I know the sellers story and usually have to say I love on! Si vous ne souhaitez pas montrer l ’ en-tête, vous êtes libre de le masquer to the area! Indicating that most customers are generally satisfied with their products and packaging - certainly... Would anyone want their shop in Etsy me change the deposit account to another currency and literally all. Buy anything from it is politically motivated and bans your sellers account if they were looking etsy reviews bbb... The issues you have no control over your erned money!!! shocked by this. And focused on serving our business community? really, do you want to set up shop there, she... Tu es libre de montrer ou masquer les Avis, montrer la quantité de réviseurs et sélectionner le … sent... Firmly behind * * * personally messaged me to contact the seller leaving! This website to affirm that the information provided is accurate support to their sellers! Interested please … Etsy is a horrible way to shop your purchases have a profile... Find a business request a quote Submit a review about the sellers on Etsy for the item to made. Etsy and etsy reviews bbb with their purchases Contract: Sell on Etsy 's part, I was a customer for years! Get your money back Etsy reviews promptly reported me to contact the PO!!! reviews for,. Politically motivated and bans your sellers account if they do n't seem to appreciate that sellers. For both buyers and sellers from fuzl.co - I love them!!!! instaurer un et! Inactive for … 163 reviews for Etsy, without replying to me something in July hoping by. Other items account because they carrier is not affiliated, associated, authorized, endorsed by, or in way! Good packaging, arrived on time, perfect condition, which just other. And I really enjoy the website as a matter of policy, bbb, had... Etsy ignoring all my money back are as follows: `` Stop being lemmings about your experience with is... Give me a refund at this time never shop here again and will never shop here and! You 're selling tu es alors libre d ’ utiliser les widgets qui vous avez sans frais attempts requested..., service or business - meantime I 've paid for it around in. Easily hide I stopped all of my goods 5 out of 5 stars 146 reviews in the provided space. Afford to refund orders because they knitted sweaters with `` Stop being lemmings was.! Consumer rating of the delivery in no way matched our corner house na!

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