If the cost of living crisis means you are struggling to make essential payments, you can also contact the money advice team at South West London Law Centres for free impartial advice by emailing debt@swllc.org, calling 020 8667 9252. Ah that is unless you 8. Telephone: 01443 863002 (Council Tax advice) or 01443 864099 (Council Tax reduction advice) Further information is available on the Caerphilly County Borough Council website Carmarthenshire County Council Council Tax Department Carmarthenshire County Council Ty Elwyn Town Hall Square Llanelli SA15 3AP But since the weekend, they have been carrying dire warnings of operational problems, not only with rubbish contractor Veolias bin collection service or non-collection service, which they claim is still struggling with covid and HGV driver shortages but even with their own website, where it has been impossible for at least two days to log missed collections. 150 will be paid to residents living in a property with a Council Tax band of E to H and who also receive Council Tax Support. Following the Council meeting on Wednesday night I have received a . Which seems at odds with reality. your reference number, this starts with 09/ your Council Tax account reference number, this is the 8 digit number shown on your Council Tax bill under account reference; You will then need to quote the council's sort code and bank account number with your payment. It means the typical household will pay just over 434 to the Greater London Authority, mainly for transport, policing and the fire brigade, as well as the running of City Hall. As part of our user authentication, you will receive a verification code via email, which you must enter. For example, card cash accounts, post office accounts and most savings accounts will not. Are IT illiterate Email: croyctax@croydon.gov.uk. To help us improve GOV.UK, wed like to know more about your visit today. Of course nobody is asking what happens if you pay extra for energy via a PAYG meter and youre so poor you dont pay council tax, so you dont qualify for the energy rebate. Have you received your 150 Council Tax energy rebate yet? A Penalty Charge Number must be entered. The payment from the government is intended to defray rapidly rising fuel costs, and is a one-off refund, not a loan, and therefore does not need to be repaid. 10 All the above. check their council tax and housing benefit accounts; report fly-tipping, dog fouling, graffiti and other environmental issues; and. But as Inside Croydon has reported, there are still many eligible households in the borough who have not yet received the payment. Media resources & contact; Croydon Observatory; Home-Newsroom 2022-01-08T12 . I have seen the messages direct debit payers have got by email from their councils and it is a notification saying they will receive the money within the next five working days. Revised, or reduced? From Wednesday 1 July, the operating times of Access Croydon and the telephone call centre will change to 9am to 4pm, Monday to Friday. 4. 2) Enter your new and previous postcode. Croydon London Borough Council is the local authority for the London Borough of Croydon in Greater London, England. Inside Croydon is aware of several residents who paid the 71.02 for fortnightly green garden waste collections, but who have gone months without their leaves and clippings being taken away. The local government finance settlement for 2023-24 was published last week, and it confirmed that Croydon had been successful in its request to raise council tax above the 5% referendum limit. We recognise that those on the lowest income may need more support than the 150 being made available from the Energy Rebate scheme. In less than a month, Croydon Council was issuing their dissatisfied customer with a legal notice for non-payment of Council Tax. Croydon Council has the MyAccount system where you can link all your different council departments, such as your Council Tax, bins, benefits and rent, and view the information online. Let us know if your circumstances change, including yourincome, where you live, who is living in your home and if someone has passed away. Births, deaths, marriages and citizenship, comment or object to a planning application. If you are a Croydon resident, you will need to set up an account with grantapproval.uk. Cllr Claire Bonham (Lib Dems) also confirmed that she wouldnt support the increase and called on the government to step in and review Croydons debt. Within the texts we use the URL textm.co this is a genuine communication from Croydon Council. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Police drugs raid closes High Street and roads in town centre, Croydon slow to act over 150 Council Tax energy rebates, This sounds similar to the two-week promise made by Croydon Council to small business owners in 2020, when the council was handed millions in lockdown grants by the government, Details of how this works can be read by clicking here, Love it or List it is coming to Croydon and want you to take part, 37-34: Mayor's 15% Council Tax hike rejected in budget vote, 10-year campaign by locals wins reprieve for Central Hill Estate, Scott and Butler to be snubbed by Town Hall honours system, 'Stand up for the people and get fair funding for Croydon', Say No To 15% Council Tax Hike, Town Hall, Mar 8, Fairfield Halls offers some Easter movie magic for just 2, Council heat network hits customers with 25% price increase, Grey man's appointment places Gray with Croydon clique, 'You never mentioned 15% tax hike when seeking election'. Croydons Green Party also indicated they wouldnt support the increase on social media by retweeting a link to a petition objecting to the 15% rise. One-on-one help in signing up is available at borough libraries, in Access Croydon or by calling the contact centre on 020 8726 6000. Are unable to get over those pesky Rachmanistic behaviours At Croydon Council, it took them two whole months before they issued a statement on their website (goodness knows how residents who dont have access to the interweb are supposed to get this information). In the event of an emergency, the 020 8604 7124 hotline remains available. However, on the second presentation, opposition parties would need a two-thirds majority to make amendments. The second part allows you to make a claim. Nearly 9-in-10 of Inside Croydon readers say that they have not received the government's 150 emergency energy rebate with their Council Tax, more than two months after the money was paid over to Croydon Council for the purpose. Croydon CR0 1EA No surprise its them idiots Capita running the show. giving feedback Residents will need their property reference number located on the top right of their Council Tax bill, contact details, National Insurance number, bank account number and sort code., The council states that, Croydon households will receive their 150 council tax rebate within two weeks of the completed form being returned and their details verified.. Council tax is due to rise for all Londoners as of 1 April when the Mayor of London will add 38.55 on yearly council tax bills, It means the typical household will pay just over 434 to. I am living 4 bedroom house in wagon,Croydon i am band E so am i entitle for energy money. Err no I do not unless you crooks are removing money from my account to pay someone elses council tax & I know of this happening to someone in Croydon Borough previously though. Croydon Council sought permission to impose the rise without a referendum after declaring itself bankrupt for the second time in three years in November. We also use cookies set by other sites to help us deliver content from their services. Start a new calculation/claim. | We provide a large number of services for local people, businesses . The magic wand that an elected Mayor was supposed to wave and put right all that is wrong with Croydon might take a little longer to cast its spell, judging by the on-going struggles of the cash-strapped councils officials to do their jobs whether running the contact centre, getting peoples rubbish collected or even handing out free money. If you currently pay your council tax by Direct Debit, you do not need to tell us each year. Its impossible to contact the council tax mob as well The council can take action to. The council says it has been processing rebates for residents who pay by direct debit since the beginning of April, paying out over 7.3million. Find out about the changes to Council Tax support, Apply for a refund if you overpaid Council Tax, Births, deaths, marriages and citizenship. Croydon Council Tax team The councils online form should take around 10 minutes to complete. Hide, Send feedback directly to the content team using our website feedback form. If you choose to pay your council tax by Direct Debit you can have a choice of 4 dates to suit you. Follow BBC London on Facebook, Twitter and Instagram. 0.1 England and Wales. Despite repeated attempts to deliver your message, the recipients email system refused to accept a connection from your email system. Your message wasnt delivered. Return to a calculation/claim you have saved. Payment line: 0345 300 0614 (option 3) Your progress has been saved. We are committed to making our website accessible to all visitors. . Please note that these messages may come from both the council and our form provider GrantApproval. Hide, Send feedback directly to the content team using our website feedback form. Enter your email address to subscribe to this blog and receive notifications of new posts by email. A. bankrupt London borough failed to sign off its budget on Wednesday night after a mass demonstration against plans to hike council tax by a record 15 per cent. Croydon's finances have been mismanaged by both main parties over a number of years, and it's not fair to ask residents to pay for a mess that is not of their making during a cost-of-living crisis. On the Grant Approval notice saying that it has been awarded it states 150 Energy Rebate Council Account Credit. : the councils website today. C. roydon residents have launched a petition against the borough's plans to raise council tax by a record 15 per cent from August. Applications for the scheme are now closed. The council has a range of support for residents who may struggle to access online services, including options for family or carers to complete the form on their behalf. We use some essential cookies to make this website work. The council will begin contacting households who do not pay by direct debit in the coming days via the records they hold for individual accounts, the council says. Show The payments should have been made to eligible householders from April, if they pay their Council Tax by direct debit. Those who are not able to contact the council on its website are being offered the Council Tax contact centre phone number 020 8726 7000 but this is only staffed for seven hours each weekday, and not at all at weekends or at bank holidays. Since introducing My Account, improving our website and introducing a more efficient service, we have found that, over the past 18 months, phone calls have reduced by 21% and the number of people visiting Access Croydon has dropped by approximately 30%. In view of the nature of the services it supports, the housing repairs phone service will remain; the contact number is 020 8726 6101. Most Companies do this regularly if the Council needs guidance contact Virgin, BT or well anyone really. Following Monday's council tax announcement Mr Perry said: "Given the scale of financial collapse Croydon has experienced, getting back on track will require incredibly difficult decisions. One chap we spoke to earlier said that they might send out a cheque but he wasnt sure and was only interested in moving forward to his next call. The council has been processing rebates for residents who pay their council tax by direct debit since the beginning of April, paying out over 7.3m. This includes those who receive Council Tax support., Hi Dear Sir or madam. More details on eligibility can be found on the councils website. giving feedback Council tax is payable on properties that are empty, including second homes. The council will never call you and ask you to give them your bank details over the phone or by text. Fastest way to get help is online. The messages may come from both the council and their form provider GrantApproval. Births, deaths, marriages and citizenship, support for energy bills and the cost of living. Hide, Send feedback directly to the content team using our website feedback form. But on May 30, the council invited residents to complete an online form to receive their rebate payment. Manage your Council Tax online You can check your balance, instalments, payments and view bills online 24 hours a day. Viridor burned it as excess plastic not for landfill. Sign in or Register a new account to join the discussion. There will be no change to opening hours at the councils corporate reception, nor at the New Addington and Jeanette Wallace House satellite offices. Posted on February 20, 2023 by insidecroydon. Posted on January 12, 2023 by insidecroydon. Residents should: One-on-one help in signing up is available at borough libraries, in Access Croydon or by calling the contact centre on 020 8726 6000. In November 2022, Croydon council admitted it couldn't balance its budget for 2023/24 and was forced to issue a Section 114 notice. Residents who already pay their council tax by direct debit and have not received payment are encouraged to also get in touch via the online form. How to do a rebate of any kind by a method that will not cost too much administratively? I also tried to set up an account with grantapproval.uk. Croydon is divided into 28 wards, electing 70 councillors. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Send us a message; Other ways to contact us . "In line with their requests, Thurrock and Slough will be able to raise council tax by an additional 5% above referendum principles applied to other councils, and Croydon will be able to raise an additional 10%.". Find out who is responsible for paying Council Tax, if you're exempt from paying, the different ways you can pay your Council Tax bill and what happens if you do not pay. Statement from Mayor Perry on council tax, Council invites young people to build a Minecraft Croydon, Croydon celebrates National Apprenticeship Week 2023, Croydon launches community engagement sessions on Healthy Neighbourhood schemes in February and March, Croydons young people have more time to share health views. The council will never callresidents to ask for bank details for the rebate, these should only be provided via the online form on the councils website. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme. Thank you for contacting the Council Tax Department. Croydon Council | 11,570 followers on LinkedIn. Council Tax team. giving feedback Please take part in our quick survey (it wont take you 10min, like the councils form!) Having failed to receive the service that they have paid for, one resident decided to dock the money from their Council Tax payments. Proud to be Croydon - diverse and ambitious. Based in Croydon and edited by Steven Downes. Council Tax team, Croydon Council This service is in scheduled maintenance mode. To change the bank details on your existing Direct Debit,complete the council tax Direct Debit instructionform with your new bank account information. In making this change to reflect reduced contact, weve been able to align our opening hours in Access Croydon and the call centre, making sure we have a more easily understood service for residents., By clicking subscribe, you confirm that you have read and agree to our privacy statement, Copyright 2022 | Your Croydon | All Rights Reserved, More children in Croydon offered a place at their preferred secondary school, Free programme offers parents tips to boost their childs health, Extra help for residents through new council tax support scheme, Council announces plans for new fitness gym at Monks Hill Sports Centre, Transformation of planning service to boost regeneration of Croydon, Penn report Croydon Mayor pledges to hold those responsible for the councils financial collapse to account, Council statement on publication of Penn report, Redesign of Minster Green to revive historic building as focal point of Old Town, Help for families to buy food, milk and vitamins, New Healthy School Streets to launch in March, One week left to have your say on Croydons Waste Collections and Street Cleansing service, Vote for people and places to be showcased in Croydons new Music Heritage Trail, Croydon sets out budget to protect local services, Apply now to hold Coronation Big Lunch parties, Free and fun activities this February half-term. Conservative mayor Jason Perry blamed the hike on "financial failures of the previous administration". To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Importance of cancer screenings, Tuesday Talk, ARCC, Jun 14, All you need to know about 150 Council Tax energy rebate, www.croydon.gov.uk/council-tax-energy-rebate, Cost of living crisis how to claim what youre entitled to, Race discrimination at work: giving people a fair hearing, Sex and sexuality dealing with workplace discrimination, Discretionary Housing Payment could help you out of a crisis, Talking about debt problems is the first step to solving them, Details of how this works can be read by clicking here, Love it or List it is coming to Croydon and want you to take part, 37-34: Mayor's 15% Council Tax hike rejected in budget vote, 10-year campaign by locals wins reprieve for Central Hill Estate, Scott and Butler to be snubbed by Town Hall honours system, 'Stand up for the people and get fair funding for Croydon', Say No To 15% Council Tax Hike, Town Hall, Mar 8, Fairfield Halls offers some Easter movie magic for just 2, Council heat network hits customers with 25% price increase, Grey man's appointment places Gray with Croydon clique, 'You never mentioned 15% tax hike when seeking election'. Using the online form, residents can select one of the following payment methods: Switching ongoing payments to direct debit remains an option for all account holders and is the easiest way to pay council tax moving forward. As with the covid business grants, theres a strong suspicion that the cash-strapped council might be hanging on to the government cash for as long as it can. Croydons opposition leader Stewart King (Lab) confirmed that the Labour group would not vote in favour of the increase at the budget meeting on 1 March. With increasing numbers of residents choosing to access services and conduct business with the council online, a change of opening hours for the Bernard Weatherill House customer contact centre is being introduced. Some banks and building societiesmay not accept Direct Debit instructions. The promise was readily broken, as in some cases it took council officials as much as six months to process the payments, causing financial hardship to many and seeing some traders go out of business altogether. Extra help for residents through new council tax support scheme. The council will never call residents to ask for bank details for the rebate. If your energy rebate was credited directly to your council tax account, your discretionary payment will also be paid in this way. Croydons Street Champions cleared 8627 bags of litter in 2022 thank you to our volunteers! Video, Russian minister laughed at for Ukraine war claims, Croydon council admitted it couldn't balance its budget for 2023/24, Skip twitter post by Jason Perry - Mayor of Croydon, Thurrock council has asked the government for a 636m bailout alongside the tax hike, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Alex Murdaugh's legal troubles are far from over, Saving Private Ryan actor Tom Sizemore dies at 61, Walkie Talkie architect Rafael Violy dies aged 78, Sonic boom heard as RAF Typhoon jets escort plane, Nelson's 97th-minute stunner gives Arsenal victory. The local authority sought the increase in the wake of issuing a section 114 notice last November due to a 130m hole in its budget, effectively declaring bankruptcy for the third time in the last two years. 2023 BBC. Prime Minister Rishi Sunak's Government must now respond to the petition raised by Inside Croydon that opposes the imposition of a 15per cent Council Tax increase without first holding a cross-borough referendum on the matter. NEW Help improve this site by He told LGC: Croydons Labour councillors will be voting against the proposed council tax increase. Due to this, we will respond to your enquiry within 4 weeks. For queries . Government approves council tax rises of 15% at Croydon and 10% at Thurrock and Slough - in spite of, and because of, their financial mismanagement. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; Accessibility. I live on disability benefits and pay higher tariffs for energy and I am yet to receive a penny of any payouts from the government. Sometimes we may call or text you. Try contact-the-council@croydon.gov.uk email address. Telephone: 020 8726 7000. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Of course it does not. Well send you a link to a feedback form. Bernard Weatherill House 8 Mint Walk 3) SlothMove populates your council tax providers. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. And according to the governments website, if you dont use direct debit, your local council will contact you from April to arrange a method for paying the rebate. It has been identified that the bank account paying the council tax is being used on more than one council tax account, and only one of these properties can be your main residence. The 10,000 signature threshold for . The council will begin contacting households who do not pay by direct debit in the coming days via the records they hold for individual accounts. Croydon residents who do not use direct debit to pay their council tax are being invited to complete an online formto receive their rebate payment. You will need your council tax account reference number for the bill you want to pay, if you know it. Given the duality of approaches, the council is also having to issue a warning to residents to beware of scammers. Show The auto-replies range from 5 to 14 days, but of course thats if they decide or can be bothered to send any emails on to the appropriate department. Visit the government's website for more information about support for energy bills and the cost of living. It estimated it would need to reduce spending by 130m in the next financial year to balance the budget, a legal requirement for local authorities. How frustrating. Based in Croydon and edited by Steven Downes. The council has a range of support for residents who may struggle to access online services, including options for family or carers to complete the form on their behalf.