(Borrowers will still be responsible for paying any late fees assessed prior to August 1, 2017.). There are different criteria that determine if you need to sign a truth in lending disclosure such as payment plans over 12 months. Given the situation that you miss a scheduled payment thenyou have 45 days to make the payment and bring your payment plan to a current status. Customer Service: Live Chat: heartland.ecsi.net Phone Support: 1 (888) 549.3274. Heres Who Gets It, The New Income-Driven Repayment Plan: How It Works. Heartland ECSI had experienced remarkable growth over the past 10 years and their help desk software no longer provided the right level of support for its increasingly sophisticated operations - including managing one call center for student loan borrowers, a client support team for school administrators, a technical support desk, and other departments across the organization. Please review our Advertiser Disclosure. No. MORE: How to get forgiveness for your Perkins loans. You can also file a complaint against ECSI with: You should maintain written communication between you and ECSI. AVCNET is not a government agency and may be compensated by companies displayed. Its an affordable investment, too. If my loan is presently in a deferred status, will I need to complete another deferment form to cover the same period of time? ECSI Key will be displayed and processed on the left side of the box. ECSI Phone Number - Refund Disbursements for Financial Aid: (844) 760-6052. The University of California has engaged the services of Heartland ECSI, Inc. (ECSI) to replace Conduent [formerly ACS Education Services (ACS)] as the servicer for all of the University's campus-based student loans effective August 2017. The company is sometimes referred to as Heartland ECSI. Yes. Heres what you should know about ECSI and how to contact ECSI regarding your student loans. A paper copy will also be mailed to your permanent address if you did not opt-out.'. The company normally works with colleges and universities. It manages the loans, including collecting and tracking payments, but doesnt own them. What should I do if I know I have a payment due in August or September but did not receive a billing statement from either Conduent/ACS or ECSI? Process monthly payments and extra payments. With ECSI, you can pay online, by debit card and by U.S. mail. After you receive your Heartland Key from ECSI, you will need to register on the ECSI website to access your account information and take advantage of expanded payment options and electronic statements. 2.What happens if I miss a monthly payment for a payment plan? If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. If you are facing any trouble with the ECSI as a servicer, you can always call or send them a mail to get the issue resolved. After July 31st, it is recommended that you mail payments with the Conduent/ACS coupon directly to ECSI at the following address: Heartland ECSI P.O. This is a system-wide change impacting all University of California campuses. Otherwise we can assist you with any issue you have over the phone with our next available Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. (For example, I don't have enough money in my bank account and my bank doesn't honor my electronic or check payment.). Forms received by Conduent/ACS after July 31, 2017 will be forwarded to ECSI for processing. And, the team behind TeamSupport is more customer-oriented than most big box solutions. Loans managed by ECSI are not eligible for the White Houses, . Please note that during the new servicer transition, Conduent/ACS staff, ECSI staff and UC San Diegostaff will not have access to view any loan data or process transactions, nor will you be able to access loan account information on-line. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. If your loan payments havent begun or youre not sure which company is your servicer, log in to My Federal Student Aid to find out. If your quarterly repayment cycle is January, April, July, and October, the first billing statement you receive from ECSI will be in September for your payment due October 10, 2017. Enter the following information which you have received from your lender. For borrower issues, you can email webcservice@ecsi.net. Beginning in August 2017, ECSI will assume responsibility for servicing the University's campus-based student loans including, but not limited to, sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our student loan borrowers. Work atmosphere is friendly. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. You can email the site owner to let them know you were blocked. The University recognizes that as a result of the transition to ECSI, there will be various changes affecting our borrowers and a period of disruption in services. The last drafts to be made will be those for payments due in July 2017. ECSI tracks and collects your payments. is a servicer for borrowers with federal Perkins loans. Since our inception in 1972, ECSI has established itself as the Industry Leader by being the most responsive, stable and cost-effective company in the Student Loan Management Industry. The 1098-T forms are now available on-line. ECSI Phone Number - Tax Documents: (866) 428-1098. ECSI is a servicer for borrowers with federal Perkins loans. The Education Department can transfer student loans from one servicer to another. Loans managed by ECSI are not eligible for the White Houses one-time student debt cancellation plan. This might happen if a servicers contract expires and is not renewed, for example. services only federal student loans in default. Their services prevent the payment of largeamounts in the long run and help save money. . 27 febrero, 2023 . How To Ask for Heartland ECSI's Assistance in Getting a Refund Over the Phone. All rights reserved. ET ECSI address for loan payments via. Processing of online electronic payments and other transactions by Conduent/ACS borrower services staff will also cease after July 31, 2017. To ensure that you are not penalized as a result of this transition, all credit bureau reporting will be suspended for the months of August, September and October 2017. through consolidation or forgiveness. Student Loans, Student Loan Once the student loan servicer transition to ESCI is complete, will I have a new student loan account number? You may also contact the U.S. Department of Education Ombudsman: The Federal Student Aid (FSA) Ombudsman Information Checklist is helpful to complete before contacting the Federal Student Aid Ombudsman. Editorial Note: This content is based solely on the author's opinions and is not provided, approved, endorsed or reviewed by any financial institution or partner. Please leave your information to get the best suggested colleges and free counseling. We provide articles, comparison tools, calculators and other content ("Mentor Content") for free and for educational and informational purposes only. ECSI address for loan payments via check or money order: ECSI email: [emailprotected], or use the 24/7 online chat tool. For a limited time, the monthly payment is typically interest only and smaller than the standard repayment plan. ECSI has partnered with around 2,200 colleges and universities where they collect more than a total of $100 million in terms of annual student loan payments. This also includes schools that are in Arizona, Maryland, West Virginia, and Boston too. These lenders do not always handle the loan servicing and customer services themselves. ECSI 1200 Cherrington Parkway, Suite 200 Coraopolis, PA 15108. Loans, Private Income-Sensitive Repayment Plan: An income-sensitive repayment plan is based on monthly gross income and your amount of student loan debt. Heartland ECSI is the servicer for all the Campus-Based Loans of the University of California. Where can I obtain additional information about the services ECSI provides to borrowers? Effective August 1, 2017, ECSI will assess a return fee of $15 per returned item. If you have received a billing statement from ECSI for a payment due September 10, 2017 or after, or a delinquency notice from ECSI for a payment due August 1, 2017 and before, please remit payment to the address indicated in the ECSI billing statement. It consists of a collection of payments and reporting the payment information to the 3 credit bureaus and to access the account information which was borrowed. Graduated Repayment Plan: A graduated repayment plan varies throughout the repayment period. Its most important to know your student loan repayment options so you can know the right questions to ask. If you have not received your 1098-T, you can go to the website below to both review and print your 1098-T or contact Heartland ECSI customer service at the number listed below. Cloudflare Ray ID: 7a2be8b0ee2dd337 Register for online access to your account. The company has been in business since 1972 and has been serving as one of the largest servicers in the student loan industry. It gives people the option to consolidate and refinance federal student loans as well as private student loans. Consolidation and refinancing your loan. Enroll in autopay. Register for online access to your account. This influences which products we write about and where and how the product appears on a page. ECSI Toll-Free New to ECSI? Heartland ECSI partners with over 2,200 colleges and universities to provide solutions such as student loan servicing, payment processing, refund disbursement, tuition payment plans, tax document services, delinquent account recovery, tax document services and many other outsourced services. This key is unique for each student to keep things secure. The company is sometimes referred to as Heartland ECSI. Updated by Gowtham Ramesh on 4th February 2020. Student loan borrowers with federal student loans also have access to income-driven repayment plans, student loan forgiveness, forbearance and deferment. By comparison, TeamSupport gives you visibility into a ticket during its complete lifespan, so you can monitor and collaborate on tickets even if theyre arent necessarily assigned to a single person.. This agreement ensures that both parties understand and agree to the details regarding the payment plan agreement including the number of monthly payments, the monthly payment amount, and the date in which the payments will be drawn. Student loan servicers like ECSI collect your student loan payments, enroll you in student loan repayment plans, and can answer questions about your student loans. Mail Please send your check or money order, payable to University of the Pacific (Z4): C/O Heartland ECSI PO Box 718 Wexford, PA 15090 Please note your account number ( Pacific Student Identification Number) in the memo line of your check or money order. ECSI tracks and collects your payments. Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. That means they cant change how payments are processed and may not suggest the most beneficial repayment option for you. More than 1.3 million people still had outstanding Perkins loan debt as of September 2022, according to the Department of Education. After July 31, 201, you should send your completed forms directly to ECSI at the following address: Please note that forms received by ECSI directly or indirectly during the transition period will not be processed until the transition is completed, which is expected to be around Mid-August, 2017. Process monthly payments and extra payments. The products featured on this website are from our partners who compensate us. Her writing has been honored by the Society for Features Journalism and the Society of Professional Journalists. MORE: How to get forgiveness for your Perkins loans. Heartland ECSI services federal Perkins student loans for the government. Wherever you're going in life, an education from Southern New Hampshire University is a smart investment for your future. Pre-qualified offers are not binding. This helps you stay in good standing to avoid default. is a servicer for borrowers with federal Perkins loans. Our partners compensate us. The U.S. Department of Education and many other private lenders issue loans to students to help them fund their education. Interest can continue to build on your balance during deferment or forbearance periods. The Education Department can transfer student loans from one servicer to another. Shop for loans and credit cards from anywhere. Scholarships, Easy As of June 2021, it's had 101 complaints in the last three years. In that spirit, we are providing the following information regarding the transition and the changes that are being implemented. We believe everyone should be able to make financial decisions with confidence. Process deferment and forbearance requests. Copyright 2023 Mentor. Lead Writer | Student loan repayment, college alternatives. Heartland ECSI not only provides you the option to pay back the student loan, but it also offers tuition payment plans to eligible students. This influences which products we write about and where and how the product appears on a page. to find out. ET. Biden Cancels $10K in Student Debt. Heartland ECSI Customer Reviews. Her writing has been honored by the Society for Features Journalism and the Society of Professional Journalists. OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105, ECSI Customer Service: What It Can Do and How to Contact. The fee will be assessed regardless of the reason why your bank did not honor your check. Do not sell or share my personal information. Speak with a Live Customer Service Representative, ECSI 2012. You can make additional payments over the phone or via online chat. Fixed APR means that your interest rate will always stay the same. Sign In or Register. You should complete the Cancellation Request Form, have it certified per the directions on the form, and return the signed and certified form to Conduent/ACS before July 31, 2017. document.write(new Date().getFullYear()). If you are borrowing for school then there is a good chance for you to have ECSI as a servicer for some of the loans.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thecollegemonk_com-medrectangle-3','ezslot_1',139,'0','0'])};__ez_fad_position('div-gpt-ad-thecollegemonk_com-medrectangle-3-0'); Heartland ECSI stands for Heartland Educational Computer Systems Inc. Email, If a complaint doesnt help, you can contact the. The action you just performed triggered the security solution. If you are requesting deferment for anything other than at least-half time student enrollment, you should complete a new deferment form, have it certified per the directions on the application, and send the signed and certified form to the following address: Forms received after August 1, 2017, will not be processed until the transition is completed, which is expected to be around Mid-August, 2017. Any compensation that Mentor receives from its partners may affect how and where products appear on the site, including, for example, the order in which a lender or credit card appears in a table. How much will the late fee be after October 2017? Customer Service Representative is available Monday through Friday, 8:00am - 8:00pm EST. Snail Mail -The borrower can mail the check or money order to the ECSI. Sign-in or register to manage all of your accounts with ECSI. 1.How do I contact Heartland ECSI for queries? If you are notified of a servicing transfer, you should do the following: Download and save your payment history from your online account or request a copy from your original servicer. We believe everyone should be able to make financial decisions with confidence. ECSI processes the payment twice, which leads to the misleading and insufficient fund while checking the accounts, a student claimed, Others claim that they never received any paper works for public service loans, Failing to set up an automatic payment plan and ACH transactions properly have also been filed, Long waiting for customer supports when getting at ECSI, Even the complaint board has also received a complaint on the ECSI which states that the ECSI business practices have been downright greedy, Many customers do say that their service is awful and find it hard to navigate around their website, Moreover, ECSI charges fees for online payments. As a student loan servicer, ECSI acts as a middle man between you and your student lender, which could be the U.S. Department of Education, your school or a private lender. Process monthly payments and extra payments. The option of changing a servicer requires you to consolidate the eligible federal student loan with the Department of education or to the private loan lender. ECSI . Use the username and password that was created before and use it to log in. If I'm currently making my payments on my University of California loan(s) via Conduent/ACS' Automatic Bill Payment (ABP), what will happen as a result of this transition? The NSLDS database includes all information about your student loans, including balances, history and student loan servicers. In this guide, we will discuss: Splash Financial Student Loan Refinancing Review, Laurel Road Student Loan Refinancing Review, Checking Your Rate Doesn't Affect Your Credit Score, Disclosures: SoFi | Earnest | NaviRefi | ELFI | Splash Financial | Citizens | Laurel Road | LendKey | ISL.